Volunteers

Volunteers assist patrons with general tournament information including pricing, location and seating information.  Ambassadors are positioned near each box office/gate entry and at Stadium 2 entries to answer patron questions upon entering the grounds or arriving at the ticket sales windows.  Good people skills are required.  Detailed stadium and tournament grounds knowledge is required.  Strong knowledge of general tournament information is very helpful. “Rovers” walk the grounds offering directions, information and assistance or escort, if necessary, to patrons.

Ball Crew Coordinators are responsible for recruiting, training, scheduling, supervising more than 300 ball crew members during tryouts, qualifying rounds and the tournament. Pre-tournament training and orientation sessions are mandatory. Training sessions will take place late January or early February. Knowledge of the sport is required.

If you are enthusiastic, physically fit, in your 20’s, 30’s, 40’s or even 50+, love the game of tennis and want to be where the action is…sign up to be part of our On-Court Ball Crew.  On-Court Ball Crew are an essential part of the game and ensure that play is uninterrupted. Pre-tournament training and orientation sessions are mandatory.  Training sessions will take place late January or early February.

Club Suites volunteers act as host/hostess in the Stadium club suites. If you are a gracious host or hostess and enjoy working with people you will enjoy being on this committee.

Volunteers organize and distribute all of the official tournament credentials and scan these credentials at public entrances to the grounds. This committee starts a full week before the tournament begins. This area is the first stop for Tournament sponsors, VIP guests, media, vendors and the players.  If you enjoy a fast-paced environment and have excellent people skills, you’ll love this committee.

This committee controls access to the grounds at three different gates. These volunteers make the first and last impression that the tournament’s patrons and participants remember. They scan tickets for patrons, players and guests. This is a great way to meet and see patrons, sponsors etc. from all over the world.

Stationed throughout the site, Guest Services volunteers assist patrons with downloading of the Official Tournament App, orders of play & daily activities going on throughout the grounds.  Guest Services issues re-entry wristband if patrons  wish to leave the grounds during the day.  Strong knowledge of general tournament information is very helpful. Good people skills are required.

Volunteers are needed to operate the electronic scoreboards and assist Flight Scope with scoring needs. A good knowledge of tennis and good hearing and vision are necessary. Volunteers will be interviewed before acceptance to this committee.

Volunteers assist the Media Director and the Media staff in compiling event information electronically, maintaining a professional work environment for media. Computer and digital expertise required.

Volunteers assist Classic Series patrons in the renewal of their seats and take new orders for the following year’s event. This process requires knowledge of the stadium and various seating and pricing categories. Good people skills are required and sales experience is helpful. Computer skills are desirable.  Training for all the required transactions and administrative processes will be provided.

These volunteers assist other volunteers by providing shuttle transportation to and from the volunteer parking. All volunteers must have golf cart/shuttle-driving experience. Drivers must have a valid driver’s license.

These volunteers assist the event promotions department who oversee all special events, promotions, gifting, decorating, gate giveaways and more!  Being creative and flexible is appreciated.

The Transportation Committee is responsible for providing transportation for all players, coaches, staff from the ATP or WTA, VIPs, umpires, and the media to and from the airport, hotels, and the tournament site as needed. Drivers should have good working knowledge of the area and routes to local airports and venues. Drivers must have a valid driver’s license.

Volunteers check tickets and direct ticket holders to their seats at all stadium courts. This can be  demanding on the feet and there can be a lot of sun exposure. Ushers are also responsible for patron access into Stadiums 1-9, checking all tickets and credentials.

Volunteers must be multi-tasked and personable. Volunteers oversee the Volunteer Center lounge, keeping the area and tables clean, distributing radios, information to volunteers and staffing gate giveaways. They provide support to volunteers with comments, suggestions or complaints and act as liaison to the Director of Volunteers.