Terms and Conditions of Use (BNP Paribas Open Website)
Welcome to bnpparibasopen.com and its associated digital products, such as the mobile website, apps, email marketing and the like (collectively, the “Website”). This Website is owned by Desert Champions LLC (“DC”).
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All content included on this Website, including, without limitation, text, graphics, images, logos, audio or video clips, digital downloads, data compilations (including, without limitation, results and statistics) and software, is the property of DC or DC’s content suppliers or licensors and protected by the laws of the United States and other countries and international treaties. The compilation of all content of this Website is the property of DC and is protected by the laws of the United States and other countries and international treaties. BNP Paribas Open, Indian Wells Tennis Garden, and other marks indicated on this Website are registered trademarks of in the United States and are owned by or licensed for use by DC. All other trademarks that are not owned by DC that appear on this Website are the property of their respective owners, which may or may not be affiliated with or connected to DC.
All rights not expressly granted to you above, including ownership and title, are reserved for the owner and not transferred or licensed to you.
In order to access some of the services, applications or sweepstakes offered by DC or at the BNP Paribas Open, you may be required to register and/or provide personal information, such as name, email, telephone number and birthdate (“Registration Data”). Although information may be required to participate in certain activities or promotions, participants provide that information voluntarily. DC adheres to strict data management protocols. Those protocols vary based on the category of participation with DC.
If you use this Website, you are responsible for maintaining the confidentiality of membership and account information, credit card information, usernames, passwords and Ids that may be required to use this Website from time to time (“Account Information”) and for restricting access to your computer or other devices, and you agree that you are responsible for all activity that occurs under or with the use of your Account Information (including, without limitation, usernames and password). DC reserves the right in its sole discretion to refuse access to this Website or services provided through it, terminate accounts and usage rights, edit or remove content or Submissions (as defined below) and cancel orders or requests for materials made through this Website.
Any information or materials you transmit, upload or otherwise submit to this Website (including, without limitation, comments, reviews, postings to chat, email messages or materials directed to any Public Communication, as the term is defined below) or any creative suggestions, ideas, notes, drawings, concepts or other information sent to DC via our Website, through the social media page, app or other means of transmission or delivery, shall be collectively referred to as “Submissions.” If you transmit or otherwise deliver Submissions to DC, you grant DC a nonexclusive, royalty-free, perpetual, irrevocable (or the longest period permitted under law) license (with the right to sublicense and assign) to use, reproduce, modify, adapt, publish, translate, publicly perform and display, transmit, make, sell, create derivative works from and distribute such Submissions or incorporate such Submissions into other works in any form or medium and through any means or modes of distribution or technology now known or hereafter developed. You hereby agree and represent to DC that you own or have been granted the necessary intellectual property and other rights in the Submissions (including, without limitation, a waiver of any applicable moral rights) to grant such license to DC, that no such Submissions are, or shall be, subject to any obligation of confidence on the part of DC and that DC shall be liable for any use or disclosure of any Submissions. Without limitation of the foregoing, DC shall be entitled to unrestricted use of the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Submissions. You agree that no Submission made by you will contain libelous, abusive, obscene or otherwise unlawful material and you acknowledge and agree that you are exclusively liable for the content of any Submission made by you.
Please note that while we are always pleased to hear from our tennis fans and patrons, we cannot consider unsolicited Submissions. PLEASE DO NOT SUBMIT UNSOLICITED MATERIALS OF ANY KIND TO DC. While such Submissions are subject to the terms of the previous paragraph, we have no obligation whatsoever to review, consider, respond to, or act upon such Submissions.
In addition, you must note and agree that you will not use a false email address, impersonate any person or entity or otherwise mislead others as to the source of origin of a Submission.
DC reserves the right to remove or edit content from any Public Communication at any time and for any reason, but does not regularly review posted Submissions.
Any material transmitted, submitted or otherwise delivered to a Public Communication shall constitute a Submission and is hereby governed by the terms applicable to Submissions as described herein.
When participating in a Public Communication, never assume that people are whom they say they are, know what they say they know, or are affiliated with whom they say they are affiliated with in any chat room, message board or other user-generated content area. Information obtained in a Public Communication may not be reliable, and DC is not responsible for the content or accuracy of any information.
Please exercise discretion while browsing the Internet using this Website. You should be aware that while you are on this Website, you could be directed to other websites that are beyond our control. There are links to other websites from this Website’s pages that take you outside of our service. This includes links from sponsors and content partners that may use our logo(s) as part of a co-branding or other agreement. These other websites may send their own cookies to users, collect data, solicit personal information, or contain information that you may find inappropriate or offensive. DC reserves the right to disable links from third party websites to this Website. DC makes no representations concerning the content of websites linked to this Website or listed in any of our directories. Consequently, DC cannot be held responsible for the accuracy, relevancy, copyright compliance, legality or decency of material contained in websites listed in our search results or otherwise linked to this Website. If you have any concerns regarding any external link, you should contact that link’s administrator or website.
DC makes reasonable efforts to display merchandise on this Website as accurately as possible. Sometimes, however, factors including the display and color capabilities of your computer monitor, may significantly affect what you see on your screen. DC is not responsible for the display of any color or detail of merchandise on your computer screen and does not guarantee that that such display is accurate. In addition, some featured merchandise may be available only in limited quantities or only while supplies last. Although we will attempt to remove any items that are out of stock from this Website in a timely manner, display of an item on this Website is not a guarantee that the item is currently available or that it will be available on a later date.
In addition, this Website may contain links that allow you to order merchandise from independent merchandise vendors, (the “Vendor(s)”). By placing an order with any Vendor, you acknowledge that the Vendor is exclusively responsible for the fulfillment and shipment of all merchandise ordered. You further agree that all orders you place with such Vendor are subject to the terms and conditions that may be posted on the Vendor’s website. You further agree that by placing an order with any Vendor through this Website, you agree to pay all amounts payable for such an order, including taxes and shipping and handling expenses. Questions regarding any Vendor should be directed to the contact information provided on the Vendor’s website.
THE MATERIALS IN THIS WEBSITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, DC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DC DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS ON THIS WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE OR THE SERVERS THAT MAKE SUCH MATERIALS AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. DC DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS ON THIS WEBSITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
DC explicitly disclaims any responsibility for the accuracy, completeness, content or availability of information found on websites that link to or from this Website. DC cannot ensure that you will be satisfied with any products or services that you purchase from a third party website that links to or from this Website or third party content on this Website. DC does not endorse any of the merchandise (if any) except as expressly provided, nor has DC taken any steps to confirm the accuracy or reliability of any of the information contained in such third party websites or content. DC does not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third party, and you hereby irrevocably waive any claim against us with respect to such websites and third party content. DC strongly encourages you to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.
To protect the security of your credit card information, DC employs the industry-standard Secure Sockets Layer (SSL) technology. DC also encrypts your credit card number when DC stores your order and whenever DC transfers that information to participating merchants.
You are entirely responsible for maintaining the confidentiality and security of your Account Information and for all activities that occur under your account. You agree to indemnify, defend and hold DC, DC’s members and subsidiaries and other affiliated companies/organizations and sponsors and their respective officers, directors, employees and agents harmless from and against any third-party claims, demands, actions, suits, proceedings, liabilities, damages, losses, judgments and expenses (including, but not limited to, the costs of collection, reasonable attorney’s fees and other reasonable costs of defense or enforcing your obligations hereunder) resulting from or arising out of any breach of any of your representations or misuse of this Website or of any website linking to this Website. You shall use your best efforts to cooperate with us in the defense of any claim.
UNDER NO CIRCUMSTANCES WILL DC BE LIABLE TO ANY PERSON, BUSINESS, OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGES OR LOSSES BASED ON OR CAUSED BY ANY USE OF THIS WEBSITE OR ANY OTHER WEBSITE TO WHICH THIS SITE IS LINKED, THE CONTENT OF THIS OR OTHER WEBSITES, OR ANY VIRUSES OR OTHER HARMFUL COMPONENTS DERIVED FROM ANY SUCH WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, REVENUE, OR USE, BUSINESS INTERRUPTION, OR LOSS OF COMPUTER PROGRAMS, DATA, OR INFORMATION, EVEN IF DC HAS BEEN SPECIFICALLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF CERTAIN LIABILITIES, SO THESE EXCLUSIONS MAY NOT APPLY TO YOU IN WHOLE OR IN PART.
DC controls and operates this Website from the state of California in the United States of America and makes no representation that materials on this Website are appropriate or available for use in any particular location. Those who choose to access this Website do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
Software and other content made available on this Website may be subject to United States export control laws. No software or other content from this site may be downloaded or otherwise exported (i) into (or to a national or resident of) any country to which the U.S. has embargoed goods; or (ii) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders. By downloading or using any software made available on this Website, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.
Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement should be sent to the Service Provider’s Designated Agent.
Notification must be submitted to the following Designated Agent:
Desert Champions LLC
78-200 Miles Avenue
Indian Wells, California 92210
Facsimile: (760) 200-8441
To be effective, the notification must be a written communication that includes the complete name and current contact information for the party submitting the claim, and an itemization of the claim with supporting documentation.
Transactions relating to the purchase of hotel accommodations, hotel packages (that include both accommodations and access to the BNP Paribas Open), and services are subject also to the Terms and Conditions for Hotels, Hotel Packages and Services.
Last updated: 14 February 2018
© 2018 Desert Champions LLC. All rights reserved.
IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE TALK TO YOUR PARENTS OR LEGAL GUARDIAN BEFORE USING THIS WEBSITE OR PROVIDING YOUR NAME OR OTHER INFORMATION TO THE WEBSITE. YOU MUST NOT SUBMIT INFORMATION TO THIS WEBSITE WITHOUT YOUR PARENT OR LEGAL GUARDIAN’S PERMISSION.
To make your visits to this Website and use of the services available as purposeful as possible, you may be asked for personal information and certain information may be collected from your computer when you visit us. “Personal information” includes, for example, your name; home and/or business address; email address; telephone number; credit card and other payment information; social security number or employer identification number; demographic information and/or other information that may identify you as an individual or allow online or offline contact with you as an individual.
We are committed to protecting the information we collect so this Website users can feel confident about using this Website to explore the range of information, promotions, services and products we offer. For this reason, we have implemented a security program that we reasonably believe will keep information that is stored in our systems protected from unauthorized access (see the Security section below for more information and security qualifications). This Website is hosted in a secure environment and the servers/systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. To protect the security of your credit card information when purchasing tickets or merchandise and/or making hotel, restaurant, or other reservations, we employ the industry-standard Secure Sockets Layer (SSL) technology. we also encrypt your credit card number when we store your order and whenever we transfer that information to participating merchants.
You may have the right to “opt in” and “opt out” of certain of our uses of your Personal Information. For example, at the time you are requested to provide Personal Information on this Website, you may have the opportunity to elect to, or not to receive correspondence from us. You may opt out of any communication with us by clicking the opt-out link in our communications, or by sending an email to email@example.com stating that you would like to be removed from a specific list, or all communications. However, please understand that you may still be contacted by us in connection with your client relationship or as follow up from an event, activity, or purchase.
1. User-Provided Information
2. Website Use Information
We may use “cookies” to keep, and sometimes track, information about you. Cookies are small data files that are sent to your browser or related software from a web server and stored on your computer’s hard drive. Cookies track where you travel on this Website and what you look at and purchase. They may store your preferences, the information in your shopping cart, and/or your username and/or password. A cookie may enable us to relate your use of this Website to other information about you, including your Personal Information. All of these purposes serve to improve and personalize your experience on this Website. Most web browsers can be set to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie. However, refusing a cookie may, in some cases, preclude you from using, or negatively impact the display or function of, this Website or certain areas or features of this Website.
We may use clear GIFs (pixel tags) or similar technologies, in this Website and/or in our communications with you to enable us to know whether you have visited a web page or received a message. A clear GIF is typically a one-pixel, transparent image (although it can be a visible image as well), located on a web page or in an email or other type of message, which is retrieved from a remote site on the Internet enabling the verification of an individual’s viewing or receipt of a web page or message. A clear GIF may enable us to relate your viewing or receipt of a web page or message to other information about you, including your Personal Information.
3. IP Address and Click-through Information
Our servers collect data about your server’s Internet address automatically when you visit us. This information, known as an Internet Protocol address, or IP Address, is a number that’s automatically assigned to your computer by your Internet service provider whenever you’re on the Internet. When you request pages from this Website, our servers may log your IP Address and sometimes your domain name. Our servers may also record the referring page that linked you to us; the pages you visit on this Website; the website you visit after this Website; the ads you see and/or click on; other information about the type of web browser, computer, platform, related software and settings you are using; any search terms you have entered on this Website or a referral site; and other web usage activity and data logged by our servers. We use this information for internal system administration, to help diagnose problems with our servers, and to administer this Website. Such information may also be used to gather broad demographic information, such as country of origin and Internet Service Provider. We may also link this information with your Personal Information. Any or all of these activities with regard to website usage information may be performed on our behalf by our service providers.
This Website is a general audience website. We do not knowingly collect information any personal information from children under the age of 13 on this Website. If in the future we collect personally identifiable information from children, we will do so in compliance with the Children’s Online Privacy Protection Act of 1998 (15 U.S.C 6501, et. seq.). Please be aware that we did not design this Website for, and do not intend for it to be used by, nor should it be used by, anyone under the age of 13. We specifically request that persons under the age of 13 not use this Website or submit or post information to this Website. Should we inadvertently acquire Personal Information or other data from users under the age of 13, we will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under the age of 13 used this Website and submitted Personal Information without solicitation by or permission from us or through this Website. Since some of the interactive features and services offered on this Website cannot be accessed without providing Personal Information, we recommend that parents or legal guardians use the Website with your child if he or she is interest in participating in an interactive feature or service of the Website.
We may use third-party partners to help operate this Website and deliver our products and services, and may share your information with our affiliates, service providers and other third parties that provide products or services for or through this Website or for our business (such as website or database hosting companies, address list hosting companies, email service providers, analytics companies, distribution companies, fulfillment companies, and other similar service providers that use such information on our behalf).
We may disclose aggregate statistics regarding user behavior as a measure of interest in, and use of, this Website and emails to third parties in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user.
We may disclose user information to government authorities, and to other third parties when compelled to do so by government authorities, at our discretion, or otherwise as required or permitted by law, including but not limited to in response to court orders and subpoenas. We also may disclose user information when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of this Website, or anyone else that could be harmed by such activities.
In the event that Desert Champions LLC (the owner of this Website), or substantially all of its assets, is acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation or liquidation, user information may be one of the transferred assets.
While we will endeavor to protect the security and integrity of sensitive Personal Information provided to this Website, due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our system or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. If you contact us by email or a “contact us” or similar feature on this Website, you should be aware that your transmission might not be secure. A third party could view information you send by these methods in transit. Do not send sensitive information (such as payment card information, social security numbers, employer identification numbers, passwords, or pin numbers) to us via email or via a “contact us” or similar feature on this Website. We will have no liability for disclosure of your information due to errors or unauthorized acts of third parties during or after transmission. In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your email address, we may notify you by email. You consent to our use of email as a means of such notification.
By providing Personal Information to this Website, you understand and consent to the collection, maintenance, processing and transfer of such information in and to the United States and other countries and territories.
When you are on this Website you may have the opportunity to visit, or link to, other websites, blogs, or other electronic media not operated by us. These sites may collect personal information about you. We do not control sites that are operated by these entities and is not responsible for the information practices of the other websites. The privacy policies of any linked websites are the sole responsibility of the other websites.
Pursuant to Section 1798.83 of the California Civil Code, our customers who are California residents have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us in the manner prescribed in the following section titled “Contact Us.”
Transactions relating to the purchase of hotel accommodations, hotel packages (that include both accommodations and tournament access), and services are subject also to the Terms and Conditions for Hotels, Hotel Packages and Services.
If you have any questions or comments regarding our privacy policies and practices, you may contact us at:
Desert Champions LLC
78-200 Miles Avenue
Indian Wells, CA 92210
Facsimile: (760) 200-8441
Last updated: 14 February 2018
© 2018 Desert Champions LLC. All rights reserved.
ALL TICKET SALES ARE FINAL – NO REFUNDS/CREDITS – NO RETURNS – NO EXCHANGES – under any circumstance. A reasonable effort will be made to accommodate the Holder of this ticket at a subsequent session if the session for which this ticket is issued is postponed or canceled due to weather or other causes beyond our control. The session time, duration and date are subject to change without prior notice. Holder agrees to submit to security checks prior to, or during entry or within the Indian Wells Tennis Garden. NO SMOKING IS PERMITTED WITHIN THE STADIUM OR AT OR NEAR ANY TENNIS COURT
This ticket constitutes a revocable license for the specific session for which it is issued. No seat license or guaranteed seating location is created hereby for other sessions in this Event or other Events. We reserve the right to refuse admission and service to anyone and to relocate, remove and/or evict anyone not cooperating with Event/Stadium staff or not complying with the rules and regulations of the Indian Wells Tennis Garden or otherwise engaging in illegal, disruptive, or dangerous behavior. RESALE OF THIS TICKET AND ANY ACCOMPANYING PARKING PASS(ES) IS PROHIBITED. If either is offered for resale, this ticket and/or the accompanying parking pass(es) may be seized and canceled without compensation. Tickets obtained from sources other than directly from the Indian Wells Tennis Garden Box Office, or through its or the Event’s official website, may be stolen or counterfeit and, if so, are void and will not be honored. If this ticket is lost, the original purchaser with proof of purchase may replace this ticket for a fee. Holder agrees, by use of this ticket, not to record or transmit or aid in the recording or transmitting of any image from, description of, or performances at the Event for which this ticket is issued. Images and sound recordings of the Event taken by or for Holder (if permitted) may only be used for Holder’s private, non-commercial purposes.
Holder grants permission and gives consent to the owner, manager and/or promoter of the Event for which this ticket is issued, and any of their designees, to (a) record, videotape and photograph Holder at the Event and (b) utilize Holder’s name, likeness, image, voice, writings and other identification in any manner, in and on any media, in perpetuity and without payment or approval, including (for example) in any and all: still pictures of/from the Event; live or recorded television, radio, wireless, or internet transmissions of the Event; and in general promotion of the Event and the owner, manager and/or promoter of the Event.
Holder voluntarily ASSUMES ALL RISKS and DANGERS incidental to being at the Indian Wells Tennis Garden as a spectator at the Event for which the ticket is issued. Holder agrees that the owner, manager, and/or promoter of the Event, the owner and manager of the Indian Wells Tennis Garden, and each of their respective members, agents and affiliates, the players, participants, officials, sponsors, vendors, suppliers, volunteers, and/or performers for the Event (collectively, the “IWTG Parties”) are not responsible or liable for any injury, loss, or damage occurring out of or incidental to the Event held at the Indian Wells Tennis Garden for which this ticket is issued or Holder’s presence at the Indian Wells Tennis Garden and any adjacent properties used for the Event.
Holder may not collect, disseminate, transmit, publish or release from the Indian Wells Tennis Garden any match related data or information at any time during that match.
PRICE IS INCLUSIVE OF HANDLING FEE AND CITY TAX
DO NOT DUPLICATE! The first ticket with this barcode presented to be scanned will be considered valid and all others will be rejected and entry denied its holder. Keep this ticket in a safe place and protected as you would money or regular tickets. The IWTG Parties are not responsible for any inconvenience, damage or loss caused by unauthorized duplication.
Pertaining to Hotel Packages for the 2017 BNP Paribas Open
Indian Wells Tennis Garden, Indian Wells, California
March 6-19, 2017
Terms and Conditions for Hotels, Hotel Packages and Services:
The listed prices for Hotel Packages for the 2017 BNP Paribas Open are based upon rates available as of April 30, 2016 and are subject to change without notice. However, once a Hotel Package is booked, the price quoted for that Hotel Package is guaranteed.
DC acts solely as an intermediary or agent for suppliers in selling hotel accommodations and services not directly supplied by it in connection with events held at the Indian Wells Tennis Garden. The suppliers providing hotel accommodations and other services are independent contractors and not employees or agents of DC or any of its members, subsidiaries or affiliates or their respective officers, directors, employees and agents, successors and assigns (collectively, the “DC Related Parties”). DC and the DC Related Parties are not liable for the acts, errors, omissions, representations, warranties or negligence of any such supplier or for any personal injury, death, property damage or loss, or other damage or expense, resulting therefrom to you, your traveling companions or group members, or any third party. DC and the DC Related Parties are not liable for any personal injury, death, property damage or loss, or other damage or expense, or delay to you, your traveling companions or group members or any third party resulting directly or indirectly from any occurrence or condition, including but not limited to acts of God, acts of war, terrorism, hostilities or civil disturbances, weather, delays, cancellations, travel overbooking, strikes, defects in vehicles or equipment, acts of government or other authorities, thefts, quarantines, epidemics or other force majeure events.
Only authorized representatives of DC may vary, add or waive any terms or conditions set forth in the brochure or on the website. Your acceptance of tickets, reservations or bookings shall signify your consent to the above and an agreement on your part to convey the contents hereof to your travel companions or group members. DC reserves the right to reject any booking request, deposit or payment.
All rates are quoted in U.S. dollars. Full payment is required at the time of booking for the total cost for the hotel/ticket package, per person. Payment can be made by American Express, VISA, MasterCard or by check in United States dollars made payable to “Desert Champions LLC”.
Cancellations made on or prior to November 30, 2016 will result in a full refund of the hotel/ticket package price per person. Cancellations made after November 30, 2016 and on or before January 31, 2017 will result in a refund of 50% of the full hotel/ticket package price per person. There will be no refund if the cancellation is received after January 31, 2017. Cancellations shall be deemed made when DC receives notice of cancellation via telephone at 800-999-1585, e-mail to firstname.lastname@example.org, voice mail message, postal or courier service. A DC Travel Department representative will confirm your cancellation within forty-eight hours.
No refund, credit, exchange or substitution will be made for any missed, unused, canceled or delayed hotel accommodation, service, meal, event session or activity that is included in the Hotel Package, whatever the cause.
Hotel Packages include only those services and benefits specified in the brochure or the website at the time of booking.
DC is responsible for making arrangements for the hotel accommodations and services offered in the Hotel Packages specified in the brochure and/or on the website. If the hotel accommodations and/or services included in your Hotel Package cannot be supplied for any reason, or if there are changes in the itinerary, DC will use commercially reasonable efforts to substitute comparable hotel accommodations and/or services.
No joint venture, partnership, employment, agency or fiduciary relationship exists between you and DC as a result of your use of DC’s services arranging the Hotel Package or for your use of the website.
Certain software, data, logos and marks on the website or in the brochure is copyrighted or exclusive property of DC and/or the service providers and may not be used by you for any commercial purpose or in an improper manner.
You agree to indemnify, defend and hold harmless DC and the DC Related Parties, and the service providers and their respective parents, members, subsidiaries, affiliates and each of theirs officers, directors, employees and agents, successors and assigns, from and against any claim, cause of action or demand (including reasonable legal and accounting fees) brought by you or a third party as a result of your use of the website.
Please note that separate terms and conditions dictated by the applicable service provider will apply to your booking and purchase of the Hotel Package.
DC and/or the service providers may at any time modify (a) the brochure and/or the website, including eliminating or discontinuing any content on or of the brochure and/or the website, (b) any fees or charges for use of the website and (c) these Hotel Package Terms and Conditions.
These Hotel Package Terms and Conditions and their validity, construction and performance will be governed in all respects by the laws, and in the state and federal courts of Riverside County, state of California, without regard to its choice of law provisions. You irrevocably agree to accept the exclusive personal jurisdiction and waive any objections to the venue of such courts.
Last updated: 14 February 2018