Staff & Volunteer Tournament Handbook

Alcohol consumption while on assignment, including meal breaks, or while wearing their issued BNP Paribas Open uniform or credential is prohibited.

Cell phone usage for personal calls should be limited to your break time.

You will meet a lot of people throughout the course of the tournament – smile, offer assistance, be professional, courteous and attentive, and have a positive attitude. It’s important to provide
answers and solutions whenever possible. That may mean you need to find someone that has the answers needed. Most importantly enjoy yourself.

Each staff and volunteer member will be issued an Official 2022 Tournament Photo Credential which will be scanned upon entrance to the Tournament Site. Each credential has been authorized with
a certain access code based on the areas you need to access. These credentials are non-transferable. Lost credentials will not be replaced.

Gambling or aiding and abetting in gambling of any kind in relation to the BNP Paribas Open is prohibited.

Handle all guest complaints with care and to the best of your ability. If you need assistance, call your supervisor.

Meal allowance will be electronically added to staff and volunteer photo credentials on the days of shifts. This meal allowance is only valid on the days one is scheduled and any unused portion does not carry over from day to day. Meal allowance is valid at any concession stand in the Village, Stadium 1 and Stadium 2. Meal allowance may not be used to purchase alcoholic beverages. Bar code readers will be setup at the Volunteer Center and Administration Office to allow staff and volunteers to check their Meal Allowance each day if needed. Notify your Supervisor or Chair if you change your schedule so Meal Allowance is added to your credential on the correct days.

Staff and Volunteers are not to give interviews to any media i.e. TV, radio, newspaper or online publication unless authorized by the public relations director.

Use common sense in dealing with the public. Never have a confrontation with a patron. DO NOT touch a patron

Staff and Volunteers are not to approach any Player and/or VIP for autographs, photos (this includes taking a photo with or of a player for a patron), tickets, credentials, parking passes, etc. while on shift, in your uniform and/or in a player area when you are not in uniform.

On your days off and when you are not in uniform, you are welcome to stand in line with the public at scheduled tournament autograph sessions or where Player/VIPs may be signing autographs and/or interacting with fans.

If it is raining, DO NOT CALL THE TOURNAMENT OFFICE. Please report to the tournament site for your scheduled shift. When the weather clears we need everyone to assist with getting the site ready for play.

Fila is the official clothing sponsor and is very generous by providing the uniforms on a complimentary basis. Alterations to your uniform are prohibited.

No, alcoholic beverages may not be brought onto the tournament grounds but may be purchased onsite. If you consume alcoholic beverages, please do so in a responsible manner. Please note, tailgating is not permitted in any of the parking areas.

Only service animals and service animals in training are allowed on the tournament grounds.

Each fan may carry one bag that is clear plastic, vinyl, or EVA no larger than 12″ x 6″ x 12″ or a 1-gallon clear plastic freezer bag. In addition to one of the clear bags noted above, guests may also carry in a small clutch bag or purse no larger than 4.5″ x 6.5″. Exceptions will be made for diaper bags and medically necessary items after proper inspection and Management
approval.

Alcohol, weapons, illegal substances, glass, open beverage containers and food are note permitted. Prohibited items that are discovered during bag inspections must either be returned to your vehicle or discarded. The Indian Wells Tennis Garden will not provide storage for these items. Guests arriving by public transportation must take particular caution not to bring any prohibited items,
as no exceptions will be made.

Cameras (without a flash) may be used to capture photos/videos for personal and private domestic use. Videos and photographs may not be reproduced, cannot be exploited or displayed in any manner or in any medium whatsoever without the express written consent of the ATP Tour, WTA Tour or the Indian Wells Tennis Garden.

If you wish to re-enter on the same day you must obtain a re-entry wristband that can be found at all Guest Services kiosks and at the North, South and East gate
entrances. Both your ticket and wristband are required to reenter Indian Wells Tennis Garden.

Day session ticket holders may enter the grounds beginning at 10:00am. Evening session ticket holders may enter the grounds beginning at 4:30pm. Please note that admission may be delayed if the day session runs late.

Lost or forgotten tickets will be replaced for the original ticket purchaser at a cost of $10.00 each. If replacement tickets are ordered over the phone, they will be placed at Will Call and a photo ID will be required to pick them up.

Yes, alcoholic beverages may be purchased onsite. If you consume alcoholic beverages, please do so in a responsible manner. Alcoholic beverages may not be brought onto the tournament grounds.

Food and beverage are sold throughout the tournament grounds at a selection of restaurants. Whether you are looking for a meal prepared by a Michelin star chef or a quick snack between matches, we have just what you need.

Yes, complimentary bike racks are located at the North, South and East Gate entrances. Indian Wells Tennis Garden is not responsible for damage or theft. Bikes parked in undesignated areas may be moved to another area by the Indian Wells Tennis Garden, which shall not be responsible for any damage caused as a result.

Yes, the year-round Main Box Office is located on the North side of Stadium 1. During the event, additional Box Offices are available at the North, East and South.

Complimentary charging stations are located in the shade structures in the Village. Charging cords are not supplied, must have your own.

Restrooms are located at Stadium 1 and Stadium 2.

Yes, drinking fountains and water bottle fillers are located at Stadium 1 and Stadium 2.

Yes, there are First Aid stations located at Stadium 1 (adjacent to Entry D) and at Stadium 2 (adjacent to Entry G).

Yes, wheelchair assistance is available from the North, South or East entry gates to both Stadium 1 and Stadium 2. If you require assistance, please make your request to gate personnel. For assistance back to the entry gates, ask a Stadium Usher.

Tournament merchandise is sold at the Indian Wells Tennis Garden Tennis Merchandise tent, at the FILA tent and at the Indian Wells Tennis Garden Pro Shop adjacent to the practice courts.

The BNP Paribas Open is the largest combined ATP Tour Masters 1000 and WTA 1000 tennis event in the world. It is hosted annually at the Indian Wells Tennis Garden near Palm Springs in the city of Indian Wells, California.

The BNP Paribas Open is located at the Indian Wells Tennis Garden: 78-200 Miles Avenue, Indian Wells, CA 92210.

Yes, there are both national and international broadcast schedules of the event. Consult your local listings for air times for Tennis Channel.

The 32 seeded players (highest ranked players per the WTA or ATP Tour ranking system) are placed in the draw: No. 1 is put on the first line, No. 2 on the last line and then the others in alternating order on pre-determined lines. Once the seeds are in place, the other players are drawn at random and placed on the empty lines starting at the top of the page and going down the draw until it is filled. The public is welcome on a free admission basis to watch the WTA Tour Singles Draw on Monday, March 7 at 3:00pm and the ATP Tour Singles Draw on Tuesday, March 8 at 3:00pm at the Stadium Plaza.

The scheduled times are below, note that all times and schedules are subject to change.

Day Session:
Monday, March 7 – Saturday, March 19, 11am
Sunday, March 20, – 1pm

Night Session:
Thursday, March 10 – Friday, March18, 6pm

The next day’s schedule is determined by the tournament referee, WTA and ATP Tour supervisors, broadcasters and the tournament director each late afternoon/evening. At approximately 7:00pm each evening, the schedule and match times are posted on the BNP Paribas Open website.

All tickets are purchased based on a no rain/wind policy basis. Every attempt will be made to play any and all scheduled matches in the event of inclement weather. In the event of rain or high winds that result in the cancellation of scheduled matches during a session, we will attempt to accommodate the ticket holder with a Grounds Pass ticket for a subsequent session, based on availability. There is no guarantee that ticket holders can be accommodated at future sessions. For more information please contact our Box Office at 800-999-1585.

As a courtesy to the players and fans, please turn off your cell phone when watching matches in any of the stadiums or practice courts.

Cameras (without a flash) may be used to capture photos/videos for personal and private domestic use. Videos and photographs may not be reproduced, cannot be exploited or displayed in any manner or in any medium whatsoever without the express written consent of the ATP Tour, WTA Tour or the Indian Wells Tennis Garden.

Smoking is prohibited at the Indian Wells Tennis Garden. This includes alternative smoking devices such as electronic and/or vapor.

Yes, wheelchair seating sections are located in all of the stadiums. Seating for disabled patrons who do not use a wheelchair are also available. For more information, please contact the Box Office at 800-999-1585.

USTA Members receive 30% off regular Prime Loge tickets on USTA Member Appreciation Day, tuesday, October 12. Seniors, Students, Military Personnel receive 30% off daily Prime Loge tickets for all sessions March 9 to March 17.

Yes, we offer six distinct hotel and ticket packages at 15 area hotels. Packages range from two (2) to seven (7) nights and are available at a guaranteed preferred rate for every type of traveler. Complimentary shuttle service is offered from most hotels. For more information Please direct patrons to the Renewal Tent.

Lost and Found/Security is located in Stadium 2 at Entry G. The Indian Wells Tennis Garden, its owner, and its affiliates, agents and employees are not responsible for lost or stolen articles.

Yes, the official mobile app is available for Apple and Android devices. It features Live Scoring, Match Schedules, Draws and much more. Sign up for alerts to be notified of match results, updates and event promotions.

Please check the electronic information towers and the Tennis Paradise Daily.

You may watch the players in action on Practice Courts 1-20, located on the south side of Stadium 1. A schedule of practice times is displayed on information towers adjacent to the practice courts and can also be found on the mobile app.

All courts are outside and open air. The courts are situated on a North/South plan, depending on the time of day, there may be shaded seats located on the south, west, northwest and southwest sides of the courts. This only applies to Stadiums 1 and 2.

You need a reserved seat in Stadium 1. Stadiums 2 and 3 offer both reserved and non-reserved seating.

The Indian Wells Tennis Garden closes one (1) hour after the end of the last match.