Accessing Your AXS Account
- Visit bnpparibasopen.com
- Click on the main menu (three horizontal lines on the top left corner).
- Click on the + sign next to Tickets & Packages to open the menu.
- Select My Tickets Account – this will open a new browser window and re-direct you to the AXS website.
- You will need to log in using the email you provided for your digital ticket delivery at the time of purchase
- If this is your first time logging in to your account, click on the ‘forgot password’ link. Type in your email address and the system will email you a link immediately which will allow you to reset your password and log in to your
Managing Your Tickets
Once you are in successfully logged-in to your account, you can view your tickets under ‘Your Tickets’ section and ‘Upcoming’. All tickets orders will be sorted by session. Once you click on any given session you will see all tickets, sorted by section, row and seat number.
Transferring Tickets
- When you are ready to start transfers, click on Transfer (3).
- After clicking on Transfer, you will need to select the session(s) you would like to transfer seats from (1) then click continue (2).
- You have the option to do a “bulk transfer” by selecting multiple sessions at once just as long as all sessions/seats being selected are being transferred to the same person.
- Select which seats you would like to transfer (Ex: Section 109, Row P, Seat 3). If doing a bulk transfer, you will need to select the seats from each session (1) you would like to transfer then continue (2).
Enter first name, last name, and email of recipient and continue.
You will now be asked to review your transfer. Make sure all sessions/seats selected are correct. Double check to make sure the recipient’s email is correct as having an error in the email can cause tickets to be sent to the wrong person or be in a “transfer pending” stage. Click Transfer after reviewing.
You can see a list of transferred tickets and their recipients in the Your Tickets – Transferred tab.
Recalling Transferred Tickets
You can recall tickets as long as tickets are in the “Transfer Pending” stage. If transfer is still pending, you can revoke the transfer and bring the tickets back to your account. You can then transfer this ticket to someone else.
If tickets are transferred to a valid email associated with an existing AXS account, tickets will automatically be claimed and cannot be recalled. If at any point you need successfully transferred tickets back in to your account, the person you sent the tickets to would need to transfer them back to you by going through the transfer process from their account.
Once tickets have been transferred, the recipient will receive an email from AXS with the subject line reading: Tickets Just Got Sent To You.
If the recipient has ever used AXS for any other venues or events, they already have an active AXS account. All they need to do is sign in to view their tickets. Here is an example of the email they will receive:
If the recipient does NOT have an AXS account yet, they will need to create an account using the SAME email the tickets were transferred to. Here is an example of the email they will receive.
